Live Fully, Love Fully. ("Live Fully, Love Fully.") operates Live Fully, Love Fully.com and may operate other websites. It is Live Fully, Love Fully's policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Live Fully, Love Fully. collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Live Fully, Love Fully's purpose in collecting non-personally identifying information is to better understand how Live Fully, Love Fully's visitors use its website. From time to time, Live Fully, Love Fully. may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Live Fully, Love Fully. also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Live Fully, Love Fully.com blogs/sites. Live Fully, Love Fully. only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Live Fully, Love Fully's websites choose to interact with Live Fully, Love Fully. in ways that require Live Fully, Love Fully. to gather personally-identifying information. The amount and type of information that Live Fully, Love Fully. gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Live Fully, Love Fully.com to provide a username and email address. Those who engage in transactions with Live Fully, Love Fully. are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Live Fully, Love Fully. collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Live Fully, Love Fully.. Live Fully, Love Fully. does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Live Fully, Love Fully. may collect statistics about the behavior of visitors to its websites. Live Fully, Love Fully. may display this information publicly or provide it to others. However, Live Fully, Love Fully. does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Live Fully, Love Fully. discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Live Fully, Love Fully's behalf or to provide services available at Live Fully, Love Fully's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Live Fully, Love Fully's websites, you consent to the transfer of such information to them. Live Fully, Love Fully. will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Live Fully, Love Fully. discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Live Fully, Love Fully. believes in good faith that disclosure is reasonably necessary to protect the property or rights of Live Fully, Love Fully., third parties or the public at large. If you are a registered user of an Live Fully, Love Fully. website and have supplied your email address, Live Fully, Love Fully. may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Live Fully, Love Fully. and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Live Fully, Love Fully. takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Live Fully, Love Fully., or substantially all of its assets, were acquired, or in the unlikely event that Live Fully, Love Fully. goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Live Fully, Love Fully. may continue to use your personal information as set forth in this policy.
I am registered with the ICO (Information Commissioners Office) which means I need to tell you what data I am collecting from you and what I intend to do with it and I need your consent to collect this data.
Counselling is a confidential process and I do not reveal your personal data or the content of your sessions to a third party without your express permission. The only exceptions to this would be if you Ire threatening your own life or the life of another, there was a safeguarding issue or you were involved in a crime that falls outside of counselling confidentiality boundaries. In these cases, I may decide to contact emergency services or relevant authorities without your permission but I will always try to discuss with you first.
What Information Do I Collect?
When you contact me online, I collect the following information
For Therapy Clients: When you contact via the phone and when you choose to proceed from a phone or online enquiry, I collect the following information on my agreement with you Registration Form:
Landline number, Mobile number
Date of birth
GP name and address
For Therapy Clients: During your assessment, during which I will gather the following information from you:
Mental health history, Family history
Name and contact details of medical or mental health professionals managing your care
CORE-OM 34 assessment
Relationship status, Nationality, Religion, Sexual health history
During your therapy I keep brief notes of each session to record the content of the session and any homework tasks that may have been agreed.
How do I use this information?
I collect this information for the following reasons:
•To accurately identify you and thereby safely and confidentially support you
•To contact you regarding your sessions
•To identify all of the factors that may be contributing to the problem you are seeking help with.
•To monitor and measure the effectiveness of my service.
Where do I keep this information?
Your Enquiry Submission Form and any emails relating to your referral within the service are kept on my password protected computer. Your Agreement and Assessment are processed via email using password protected word documents and stored in the password protected computer folder. Your notes are kept in portable locked filing box.
Your phone number is kept in password protected phone, in order to communicate with you about sessions and deleted after your therapy is complete.
How long do I keep your data for?
I destroy computer records of your enquiry and registration I store your assessment and session notes in locked filing cabinets for a minimum of 7 years, in line with guidance from my professional association, after which point they are destroyed. Your records in this service are not classed as medical records or public records.
How do I safeguard your privacy?
I have regular supervision to ensure that I am providing the best standards of care for you. You are identified in supervision by your first name or initials only. Supervisors may keep records of the guidance they have offered to the counsellor which would not be directly identifiable to you and which would be stored in line with their individual Privacy Policies. Supervisors do not have access to your client pack.
I have also appointed a Clinical Executor. In the unfortunate event I can no longer work with you they will have access to your contact details via a password protected document and will get in touch with you.
Subject Access Request
Should you wish to access your data or have it destroyed before 7 years have elapsed you may submit your request in writing to me. Each application will be considered on an individual basis and any decision to provide access to or destroy your personal data will be reached only after consultation with my insurer and professional body.
If you are not happy with the way I use your data you can complain to ICO at www.ico.org.uk